Tongue Fu

Sam Horn covers a broad spectrum of verbal situations that can easily turn harmful if not handled well. Her recommendations are creative and practical and lets us take back control of our language. Horn's examples are so real one can hear the conversations! Each chapter ends with an action plan to help us deal with the particular difficulty covered.

The final chapter ties a nice bow around all the techniques by encouraging the reader to develop an action plan to turn "intentions into actions."

An easy read rich with appropriate quotations.