Confidence in the United Front-Line

Managing your Brand through your Contact Centre Operation. This course has been carefully set out to challenge the mindset of individuals that this service will be sacrificed for profit.  Sales through service is a must in today’s business climate and will allow contact centre managers and team leaders to profit from their already exceptional service performance.

HIGH-LEVEL LEARNING

  • Learn to inspire contact centre teams whilst fulfilling the brand promise
  • Lead by example when promoting brand and sales through a service
  • Gain confidence that great customer service can be achieve through brand extension
  • Manage the sales process through the eyes of the people, brand and most importantly your customer

YOU WILL LEARN

  • Developing leadership qualities that ignite contact centre staff
  • How to link brand, customer service and sales under one banner
  • Develop innovative incentive programme that encourage success
  • Practical introductory level selling tips and technique
  • The bridge blend of service through sales (not the other way around)

Who should attend:

   Contact Centre Managers and Team leaders

Delivery Option: 

   Offered both on and in-house and open workshop basis

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