Crossing with Bridge

From a relationship manager to a customer account consultant. In today's competitive climate, your relationship management team is no longer responsible for just managing the relationship, they are expected to grow the business through cross-selling products and gaining customers refferals. This course is designed to turn existing teams into required business savvy consultants.

HIGH-LEVEL LEARNING

  • Develop skills and belief structure to reinforce the motivation of top performers and powerful people — ‘The Bridge Pride, Proposition, Power model’
  • Been seen as a leader by your customers by taking the ‘Power Seat’ in meetings
  • The past, present and, the all important, future state when relationship selling
  • Exceeding your referral target through networking and existing customers

YOU WILL LEARN

  • A range of body language tips and insight into what is really being said between you and your customers
  • Acquire a range of interpersonal skills to gain the respect and confidence of your customers
  • To have absolute clarity around what to achieve and WIN from every individual client relationship
  • To create a compelling proposition that encourages cross-selling
  • Turning your customer accounts into profit profiles that exceed company targets

Who should attend:

Relationship managers in banking and finance

Delivery Option:

Offered both on and in-house and open workshop basis

more bridge favourites