Developing your In-house Leadership Team

Moving from a day-to-day Manager to a true Leader and Brand Ambassador. This workshops go deep into the concept  that the people under you are not simply followers who blindly go where you go, but rather are a group of people who are supportive of collaboration in order to achieve a common goal through mutual knowledge and skill sharing.

HIGH-LEVEL LEARNING

  • Building a team with a high degree of interdependence geared towards the achievement of a common goal
  • Coaching and mentoring techniques to get the most out of your people
  • Insight into the powerful world of Emotional Intelligence
  • Creating a people audit to ensure leadership responsibility

YOU WILL LEARN

  • Understand the 21st century customers service team leader
  • Explore the expectation line of team member and set style accordingly
  • 7 keys steps to Emotionally Intelligent customer service excellence
  • Develop communication skills for highly effective and productive conversations
  • How powerful learners think, act and inspire others and understand your own person power

Who should attend:

   Customers Service and Sales Managers cross industry

Delivery Option:

   Offered both on and in-house and open workshop basis

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