Brand Down The Line

Enabling your Telephony Team to enhance the customer experience. This course takes delegates through a journey of skills development to enable them to professionally and confidently manage relationships with customers, deliver the brand, drive loyalty and add value to the business down the line.

HIGH-LEVEL LEARNING

  • Develop skills to reinforce behaviour and motivation of peak performers and powerful people.
  • Develop an individual style that fosters synergy with customer service excellence
  • Learn to listen with an empathetic ear and encourage open, two-way communication
  • Manage your own skills and behaviour and know how they influence your environment.

YOU WILL LEARN

  • Develop communication skills for highly effective and productive conversations
  • Use voice and power language for maximum impact
  • Develop skills and building deep rapport with customers
  • Be able to turn negative situations in to positive outcomes
  • Develop high impact questioning and controlling techniques

Who should attend

    Contact Centre professionals from advisor to team leader level

Delivery Option

    In-house option available

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