Securing your Bridge

Management and Team Leader Brand engagement. This workshop takes some of the best of the best of bridges people work and combines then in one two day event to ensure that these managers and leaders have the knowledge, skills, and confidence to work the brand messages on each side of the fence.


HIGH-LEVEL LEARNING

  • From board room to front line - what is your chosen language
  • Develop a team environment that fosters synergy with customer service excellence
  • Become a brand ambassador that looks at both cost and motivation
  • Understand the role of a leader and service advocate

YOU WILL LEARN

  • Manage your own skills and behaviour and know how they influence your environment
  • Explore the expectation line of both the board and the frontline people
  • 7 keys steps to Emotionally Intelligent to becoming a powerful leader
  • Control meetings and launches and unleash the power that you have to influence
  • Utilising NLP and statement management to control brand delivery in all environments

Who should attend

Customers Service, Team Leaders and Sales Managers cross industry

Delivery Option

Offered both on and in-house and open workshop basis

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