Show me your Brand

Getting the Edge on Face-to-Face Customer Service. Too often customers experience brand disalignment when their expectations of the brand and the delivery method used by its people are mismatched.  This powerhouse two days will look at a variety of proven confidence building techniques, personal development and best practice that will enable your people to deliver your brand effectively.

HIGH-LEVEL LEARNING

  • Develop skills to reinforce behaviour and motivation of top performers and powerful people.
  • Having a core understanding of marketing principle and how to bring thing alive
  • Body Language and insight behind the customers true desires
  • Manage your own skills and behaviour and know how they influence your environment.

YOU WILL LEARN

  • Know how to ‘be the brand’ through every customer interaction
  • Understand the intricacies of emotional and rational buying and how to use this to personalise customer service conversations
  • Develop communication skills for highly effective and productive conversations
  • Develop a consultative sales style that will create longer terms relationships
  • Develop confidence in handling challenging customer situations

Who should attend:

   Front-line sales people in retail, finance, pharmaceuticals, manufacturing, etc.

Delivery Option:

   Offered both on and in-house and open workshop basis

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