Bridge news

Workplace rituals can weed out the potential leaders, according to a new book.

Organisations must steel themselves for the looming talent drain as their employees grow secure enough to look outside of their current job role - bear in mind all the organisations that will soon be in a position to begin poaching talent again from their competitors.

 Inspired by Insight 100's customer loyalty workshops that focus on 'loving the customers you're with' and the impending Valentine's Day, I got to thinking 'could the need for businesses to retain existing customers and build brand loyalty, really be achieved through 'loving?' their customers?' 

At her Harvard University commencement speech, 'Harry Potter' author JK Rowling offers some powerful, heartening advice to dreamers and overachievers, including one hard-won lesson that she deems "worth more than any qualification I ever earned." 

I often think about how executives in Industry and within the Public Sector feel about all the noise going on in the world of social media.

Job satisfaction has plummeted among UK workers despite GDP figures out today which are expected to mark an end to the recession.

Customer relationship management (CRM) is weathering the economic downturn better than many other enterprise software applications, according to a recent European survey conducted by Gartner.

Customers are likely to switch to other firms because of poor customer service – costing companies billions of pounds.

Examining the importance of the employee-line manager relationship in employee development with experts from the Insititute of Employment Studies.

Almost half of the UK’s poorest people distrust high street banks, leading to calls for a state-led offering.