The ECCE held in Dublin joined senior customer services professionals from a range of sectors to find solutions to important industry challenges.
A good experience has the power to unlock a lifetime of loyalty and advocacy. A bad one can be relayed across the world with just the click of a mouse.
The UK Customer Experience Awards promote excellence in Customer Experience across all areas of British business, both public and private. The Awards are now open for entries.
Are you wondering what impact entering an awards programme has on your business? Well as those companies and organisations who regularly enter awards will tell you, you don't even have to win an award to reap the benefits.
Technology has evolved at an alarming pace, presenting two challenges to how businesses communicate with customers: managing multiple customer touchpoints and handling growing amounts of customer data.
The very best companies understand that coaching their employees to make healthy choices is just as important as training them on customer service or how to improve their sales technique. However, health is very personal, so where do you start? Oliver Gray highlights seven key areas you need to focus on to achieve optimum health, energy and performance.
Does the customer service provided by your contact centre reflect the same values as your brand?
Qantas Airways has commenced its Q Streaming pilot and Qantas customers are the first in the world to experience this ground-breaking inflight WIFI entertainment technology.
The Chartered Institute of Personnel and Development (CIPD) has unveiled guidance aimed at improving the quality of apprenticeships, to coincide with the start of National Apprenticeship Week.
What do you offer your contact centre staff