Bridge news

Longer drinking hours in England and Wales have led to more than 660,000 extra days of absence from work every year, research has found.

In today’s service driven economy, it is the employees who are the key to success. Organisations that successfully attract and retain talented individuals, who are engaged at work, will reap the benefits of a more motivated workforce, increased productivity and better customer service.

The rapid emergence of the web as the first customer contact point means that phone calls have been relegated to a ‘tier 2’ support option according to the NICE 2011 Consumer Survey report.

Are leadership development and OD two sides of the same coin? Or chalk and cheese? Sean Mills of Kenexa says improving the quality of leadership will also improve the performance and capability of the organisation.

In a week or so of torrid newspaper headlines, the story that Selfridges has caused a storm by asking its staff in its Manchester branch to refrain from sounding too Northern, gained more column inches than I would have imagined, writes Don Hales.

More than three-quarters (78%) of HR directors believe that men do not have an advantage over women in the workplace.

More than half of UK businesses are not fully harnessing the potential of their data.

Ask these six fundamental questions to determine whether your salespeople are focused on the company’s collective strategy.

UK business groups are still wary of an unstable job market, even though the latest employment figures published today show a marginal fall in unemployment levels.

Talk Talk has seen lower call volumes as a result of improvements made to its customer service processes, the company has claimed.