HOMEWORKING PROMISES TO REDUCE CALL CENTRE OUTLAY

Live Agent is guaranteeing to slash contact centre running costs by establishing a homeworking outsourced service which will create 2,000 jobs over the next two years.

The Virtual Contact Centre (VCC) model is said to dovetail with Britain’s desire to change age-old working practices, allowing more choice in terms of staff location and hours of work. Happier staff and staff churn as low as 15 per cent will help Live Agent offer ‘ever-improving customer experience delivered at a lower cost’.

Hosted contact centre management software from LiveOps will be used to create the virtual operation, allowing staff to work as if they are in a physical call centre, irrespective of their location.

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