Bridge news

Sword Ciboodle has joined forces with Capgemini Consulting to develop a range of user interfaces that cater to different agent learning styles and preferences; improving overall customer interactions, retention and the ability to cross sell.

The incoming chief of Tesco says the retailer will concentrate on maintaining its core proposition of ‘bending over backwards’ for customers as it attempts to grow its global business.

Field engineers arriving at a property and getting a job done first time has long been a national obsession. Whether it be to fix a digital TV box, a photo copier, install a gas meter or repair a boiler, the perils of getting it wrong are costly to reputation, relationships and revenue.

A decisive link between promoting employee wellbeing and boosting shareholder return has been made in a new research project to be revealed today.

NewVoiceMedia has given a charity free use of its cloud-based telephony solution to help the way it handles calls from donors.

While political power talks continue and we wait to see if we will be offered a coalition, multi-party deal or minority government, Austin Swain considers the leadership skills needed to forge a strong, workable, multi-party parliament.

In the financial and insurance sectors, very few brands have managed to create a complete set of perceptions in people’s minds.  A question such as “What does Barclays offer which is different from Lloyds TSB?” would probably lead to a puzzled silence.

Workplace rituals can weed out the potential leaders, according to a new book.

Organisations must steel themselves for the looming talent drain as their employees grow secure enough to look outside of their current job role - bear in mind all the organisations that will soon be in a position to begin poaching talent again from their competitors.

 Inspired by Insight 100's customer loyalty workshops that focus on 'loving the customers you're with' and the impending Valentine's Day, I got to thinking 'could the need for businesses to retain existing customers and build brand loyalty, really be achieved through 'loving?' their customers?'