Bridge news

At her Harvard University commencement speech, 'Harry Potter' author JK Rowling offers some powerful, heartening advice to dreamers and overachievers, including one hard-won lesson that she deems "worth more than any qualification I ever earned." 

I often think about how executives in Industry and within the Public Sector feel about all the noise going on in the world of social media.

Job satisfaction has plummeted among UK workers despite GDP figures out today which are expected to mark an end to the recession.

Customer relationship management (CRM) is weathering the economic downturn better than many other enterprise software applications, according to a recent European survey conducted by Gartner.

Customers are likely to switch to other firms because of poor customer service – costing companies billions of pounds.

Examining the importance of the employee-line manager relationship in employee development with experts from the Insititute of Employment Studies.

Almost half of the UK’s poorest people distrust high street banks, leading to calls for a state-led offering.

Are you wasting money on psychometric assessments? Ron Eldridge outlines three areas of focus that would help you use them to much greater effect.

Richard Branson is promising to shake-up the UK retail banking market by using its buy-out of Church House Trust to offer an alternative to customers disillusioned by incumbent suppliers.

Live Agent is guaranteeing to slash contact centre running costs by establishing a homeworking outsourced service which will create 2,000 jobs over the next two years.