Bridge news

  • Leadership and the importance of talent management

    Despite the economic conditions, investment in skills must not stop. And, as Ruth Spellman of the Chartered Management Institute explains, how employers choose to develop their talent now will be crucial to recovery.

  • The mindset for success

    Senior managers, L&D teams and OD practitioners can all play a part in helping employees to improve their attitude and motivation, says Martin Addison.

  • Swine flu: Employers failing to protect staff could face lawsuits

    Employers who fail to adequately protect their staff from swine flu could face lawsuits reaching tens of thousands of pounds.

  • Keeping your survivors engaged

    Despite firms wanting to retain their key talent, up to 10% of the workforce can leave a company after keeping their jobs through the redundancy programme. Chris Philips explains how best to engage - and keep - talent.

  • Managers miss out on government funded training

    Senior managers in UK businesses are missing out on training funded by the government because they wrongly think it’s only for “lower level staff”, according to a management development specialist.

  • The top five myths about motivating employees

    Suzanne Bates investigates five of the most common myths surrounding the motivation of employees, and turns up a few surprises.

  • Necessity should be the mother of innovation

    The best way to deal with a recession is to innovate your way out of it. Professor Martin Binks, Dr Simon Mosey, and Paul Kirkham warn that if you cut back on everything, you will be cutting back on the very things that can help you to survive and grow.

  • Will the credit crunch kill customer service?

    I’ve always been fairly conservative when it comes to household purchases. I tend to select goods based on their quality and likelihood to last, rather than price alone, writes Kevin Tingey.

  • BT named worst customer service provider

    A study of 5,000 people revealed the communications giant are almost twice as bad as second place British Gas when it comes to dealing with issues and complaints.

  • SMEs 'Don't care'

    A new study has revealed that Small to Medium Enterprises are losing customers and yet are not focusing on service.