Bridge news

Innovation can be a silver bullet for business in the recession, says innovation specialist and former Harvard Business School lecturer John Kao. He spoke exclusively to technology editor Jon Wilcox about how businesses can use the recession to plant seeds for the future.

'I have recently returned from delivering a keynote at a global conference on customer experience for a client. On reviewing my notes I discovered that certain themes had recurred more than once during our lively and animated conversations on how to enhance the customer experience' says Robert Craven.

A new technology that can simulate call centre agents being launched in the North East has garnered interest from around the world.

Employers are choosing to focus on retention rather than recruitment in response to current resourcing issues, finds the Chartered Institute of Personnel and Development's (CIPD) Recruitment, Retention and Turnover survey.

According to research, a five year-old child asks 65 questions a day - a 44 year-old manages six. Could this be the reason that as adults, we find it so hard to be creative? Mike Levy investigates what tools can help encourage greater creativity.

Paul Bridle looks at the fine mess that Gordon Brown has got himself into, which he attributes to Brown's lack of leadership 'style'.

To mark National Men's Health Week, which runs throughout this week, Jeff Archer explains why men-only wellbeing initiatives at work are getting the message across.

“Cutting back on training and staff development is a false economy” is a line training professionals have often been heard to use, and whilst many people may believe it intuitively, there has been little hard evidence to support it . However in recent times this has been changing, writes Colin Forster.

Further evidence that the UK could be one of the first major economies to come out of recession comes with a surprise return to growth for the services sector last month.

As the recession continues to set new rules in the job market, there's never been a greater need for a trusted, professional recruitment industry. Yet, many companies still view recruiters as a necessary evil. Neil Wilson explains why he thinks this must change.