Bridge news

BT, Sainsbury and Centrica came out top in research into employee engagement conducted by Transparent Consulting as part of the Observer's Good Companies Guide

Businesses should learn from supermarkets if they want to develop deep understand of their customers. 

Marks & Spencer is Britain's most trusted retailer, according to a new YouGov survey. 

The proliferation of blogs, podcasts, video, chatrooms, social networking sites and other online interactive communication is transforming the corporate-customer relationship – so how are companies coping with this?

Harrods has become the latest employer to devise a tailored degree course for its staff in conjunction with a university in what appears to be a growing trend.

The use of social networking to generate new business has been underlined by a survey from serviced office provider Regus, which has found that 40 per cent of businesses now actively use web-based communities to win customers.

Customer Service Insider James West monitors developments in the Customer Strategy world and offers his views on the best ways to remove the barriers between consumers and businesses.

Public sector unions are threatening nationwide strikes after a two-year pay freeze for previously "insulated" public sector workers was announced in yesterday's Emergency Budget.

This ‘emergency’ budget, delivered by Chancellor George Osborne (flanked by two Liberal Democrats to prove how well the coalition is working and how much cross-party support the financial plan has) could be significant for managers and HR, according to business leaders and the CIPD.

New technology that caters to the different learning styles and preferences of call centre workers has been launched.