Industry Websites

Associations

	British Standards Institute	Customer Contact Association
	Call Centre Helper	Call Centre Managers Association
	CBI	Chartered Institute of Bankers in Scotland
	CIPD	Direct Marketing Association
	Help Desk International	ICS
	Incoming Calls Management Institute	PhonePay Plus
	Institute for Employment Studies	Institute of Directors
	International Customer Service Association	Investors in People
	Scottish Qualifications Authority	Telephone Helplines Association
	Trade Unions Congress	Qualifications and Curriculum Authority

Government Bodies

	Cabinet Office	Data Protection Commission
	Department for Education and Skills	Health and Safety Executive
	e-Skills	Department for Business, Enterprise & Regulatory Reform
	OFTEL	Scottish Executive

Magazines

	Call Center e-Journal	Contact Center World
	People Management	CMP Europe
	Customer Strategy	Customer First Magazine
	Human Resources

Research Bodies

	Datamonitor	Forrester Research
	Future Foundation	Gartner
	IDS - Incomes Data Services	IRS - Industrial Relations Services

International Associations

	Australia Call Centre Managers' Forum	Australia CallCentres.net
	Australia Customer Contact Management Association	Denmark and Norway Support Services Institute
	Finland Help Desk Institute Nordic Oy	France Association Francaise des Centres de Relation Clientele
	Germany Call Centre Forum Deutschland	Hong Kong Hong Kong Call Centre Association
	Ireland Customer Contact Management Association	Italy Customer Management and Multimedia Call Centre
	Korea Korean Telemarketing Association	Netherlands Call Centre Managers Association
	New Zealand Telecommunications Users Association	Philippines Contact Centre Association of the Philippines
	Sweden Swedish Call Centre Federation	Switzerland Call Centre Network Switzerland
	United States, Venezuela, Panama, Columbia, Dominican Republic Help Desk Institute	United States Call Centre Network Group

Hotel Finder

Sloane Square Hotels - http://www.sloanesquarehotels.com/

Listings

UK Business Listing

Management Training Directory - UK directory of management training companies and training providers.

Management Training We're listed in the Management Training section of the B2B Index

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