Contact Centre Courses

Assertiveness Skills

This powerful and insightful two-day workshop is guaranteed to add value to anyone who wants to develop a more assertive approach to communication. The course will develop, enhance and improve the communication and assertiveness skills of all who attend.

Launching Your Telesales Career

This practical and popular two-day workshop reveals the top secrets of all successful sales people. A revealing course. A must for anyone launching a career specifically in telesales.

Call Monitoring and Feedback Skills

Once sales / customer service training has taken place Team Leaders are then responsible for maintaining skills, confidence and motivation levels. This course is suitable for Team Leaders, Supervisors, Managers responsible for monitoring calls and giving feedback to improve performance. It is ideal for Team Leaders in Call Centres, Contact Centres, Customer Service departments and Sales Departments