Customer Service Courses

Communication Skills Workshop

This powerful and insightful two - day workshop is guaranteed to add value to anyone who is looking to positively influence others through the art of effective communication. The course will develop, enhance and improve the communication skills of all who attend.

Motivating Your Service Team

This motivational 3- day workshop is bursting with tools and techniques that are guaranteed to help you develop and inspire a team of successful customer service experts.

Call Monitoring and Feedback Skills

Once sales / customer service training has taken place Team Leaders are then responsible for maintaining skills, confidence and motivation levels. This course is suitable for Team Leaders, Supervisors, Managers responsible for monitoring calls and giving feedback to improve performance. It is ideal for Team Leaders in Call Centres, Contact Centres, Customer Service departments and Sales Departments.