The Living Brand Workshop
Transforming your frontline people into Living Brand® Champions. To ensure continued success in a competitive market, customer focussed organisations must engage in team training that connects and encourages individuals to become the ‘Living Brand®’ for your customers. Bridge Training and Events works closely with customer focus companies to transform employees into Living Brand champions.
Brand Basics for Front-Line Teams
Utilising the Power of NLP to take your Brand off the Page. This course is suggested for all contact centre operations to both motivate their front-line people and to ensure positive delivery of the brand. The two days will look at a variety of proven Customer Service Excellence tools, techniques, personal development and best practice that will walk through how to make a true difference in customer's lives.
Crossing with Bridge
From a relationship manager to a customer account consultant. In today's competitive climate, your relationship management team is no longer responsible for just managing the relationship, they are expected to grow the business through cross-selling products and gaining customers refferals. This course is designed to turn existing teams into required business savvy consultants.
Show me your Brand
Getting the Edge on Face-to-Face Customer Service. Too often customers experience brand disalignment when their expectations of the brand and the delivery method used by its people are mismatched. This powerhouse two days will look at a variety of proven confidence building techniques, personal development and best practice that will enable your people to deliver your brand effectively.
Brand Down The Line
Enabling your Telephony Team to enhance the customer experience. This course takes delegates through a journey of skills development to enable them to professionally and confidently manage relationships with customers, deliver the brand, drive loyalty and add value to the business down the line.
The Power of the Perfect Pitch
Advanced presentation skills and developing the perfect pitch. In today’s competitive business environment it is imperative that your pitch for new business stands out and makes real impact to your audience. There is a clear distinction between presenting and pitching for new business and this two day course will allow delegates the opportunity to balance between these two front facing roles.
Becoming a Powerful Person in Meetings
Allowing your people to control a win-win environment. This course will explore the concept of Are “Powerful People” Born or Are They Made. All participants will learn to engage with confidence at optimum performance in meetings and networking, embracing the skills required to make a great negotiator and leader.
We are Here to Stay
Networking and Presentation Skills with a difference. Delivery the Brand can be difficult for many people at the best of time – let alone doing in front or amongst an audience. This two-day course will equip delegates with the skills and confidence to make a memorable impact in formal and internal presentation and networking situations.
Selling with Brand Power
Managing, Controlling and Delivering the Expectation Line. This course takes delegates through a journey of skills development to enable them to quickly build rapport with customers and identify opportunities to maximise value for both parties. The two days will look at a variety of proven sales tools, techniques, personal development and best practice.
Confidence in the United Front-Line
Managing your Brand through your Contact Centre Operation. This course has been carefully set out to challenge the mindset of individuals that this service will be sacrificed for profit. Sales through service is a must in today’s business climate and will allow contact centre managers and team leaders to profit from their already exceptional service performance.
Connecting Your People To Your Brand
Building your Bridge between your Marketing Team to your Front-Line Ambassadors. This workshop is designed to build the bridge between these two crucial components of an organisation. This workshop is one day and is only run on an in-house option due to the bespoke nature of the content.
Customer Service Excellence
Developing a true link between your People and your Customers. Brands like people have emotion and at Bridge we are constantly evolving our understanding of brand delivery and customer service through a better understanding of Emotional Branding. This result will serve as a platform for building targeted, effective emotional communication that is entirely distinct from the competition.
Developing your In-house Leadership Team
Moving from a day-to-day Manager to a true Leader and Brand Ambassador. This workshops go deep into the concept that the people under you are not simply followers who blindly go where you go, but rather are a group of people who are supportive of collaboration in order to achieve a common goal through mutual knowledge and skill sharing.
Securing your Bridge
Management and Team Leader Brand engagement. This workshop takes some of the best of the best of bridges people work and combines then in one two day event to ensure that these managers and leaders have the knowledge, skills, and confidence to work the brand messages on each side of the fence.
“Passionate, knowledgeable and engaging”
